🛡 Insurance & warranty Extra protection for the things that matter. Both are optional, priced clearly before you pay, and paid out from dedicated protection funds. ━━━━━━━━━━━━━━ 🛡 INSURANCE Covers your order before it reaches you. ✅ Covered • Parcel lost in transit • Item damaged during shipping • Order never delivered and the seller can't be reached ❌ Not covered • Wrong address you entered • Damage after you confirmed receipt • Change of mind • Deals or payments made outside LaDatastore ━━━━━━━━━━━━━━ 🔧 WARRANTY Covers your item after it arrives. ✅ Covered • Faults or defects that appear during the warranty period • Digital items that stop working, such as keys, accounts or software, when the product offers warranty • Items that don't match the description ❌ Not covered • Physical damage, water damage or misuse • Repairs or changes you or someone else made • Accounts whose password or details you shared or changed against the product rules The warranty length (for example 7, 30 or 90 days) is shown on the product page. ━━━━━━━━━━━━━━ 📝 How to claim 1️⃣ Open the order in 🧾 My Purchases 2️⃣ Tap 🛡 Claim insurance or 🔧 Claim warranty 3️⃣ Explain the problem and add photos, videos or screenshots 4️⃣ An admin reviews your claim, usually within 48 hours 💰 Possible outcomes • Replacement from the seller • Repair, for physical items • Refund in full or partial Claims are paid from LaDatastore's insurance and warranty funds, not from other users' money. 💡 Tips • Record a short video when opening valuable parcels • Keep the original packaging until you're sure the item works • Claim early, because expired coverage can't be claimed Insurance and warranty add to escrow protection, they don't replace it. You can still open a normal dispute within 3 days.